Crash when start


#1

Hi, I just reinstalled the OS, win 7 ultimate x64. After the drivers were installed, I tried the latest version of listary, 5.00.2410. But it crashed after selecting language in the tutorial. The log said that “Couldn’t open file C:\Program Files\Listary\portable.dat”. Any ideas? thx

Start collecting information about the crash...
[taking_screenshot]
Desktop screenshot generation disabled; skipping.
Creating crash dump file...
[creating_dump]
Dumping info for module C:\Program Files\Listary\Listary.exe
Dumping info for module C:\Windows\SysWOW64\ntdll.dll
Dumping info for module C:\Windows\SysWOW64\kernel32.dll
Dumping info for module C:\Windows\SysWOW64\KERNELBASE.dll
Dumping info for module C:\Windows\SysWOW64\gdi32.dll
Dumping info for module C:\Windows\SysWOW64\user32.dll
Dumping info for module C:\Windows\SysWOW64\advapi32.dll
Dumping info for module C:\Windows\SysWOW64\msvcrt.dll
Dumping info for module C:\Windows\SysWOW64\sechost.dll
Dumping info for module C:\Windows\SysWOW64\rpcrt4.dll
Dumping info for module C:\Windows\SysWOW64\sspicli.dll
Dumping info for module C:\Windows\SysWOW64\CRYPTBASE.dll
Dumping info for module C:\Windows\SysWOW64\lpk.dll
Dumping info for module C:\Windows\SysWOW64\usp10.dll
Dumping info for module C:\Windows\SysWOW64\ole32.dll
Dumping info for module C:\Windows\SysWOW64\oleaut32.dll
Dumping info for module C:\Windows\SysWOW64\shlwapi.dll
Dumping info for module C:\Program Files\Listary\msvcp140.dll
Dumping info for module C:\Program Files\Listary\VCRUNTIME140.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-crt-runtime-l1-1-0.dll
Dumping info for module C:\Program Files\Listary\ucrtbase.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-core-timezone-l1-1-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-core-file-l2-1-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-core-localization-l1-2-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-core-synch-l1-2-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-core-processthreads-l1-1-1.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-core-file-l1-2-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-crt-string-l1-1-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-crt-heap-l1-1-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-crt-stdio-l1-1-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-crt-convert-l1-1-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-crt-locale-l1-1-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-crt-math-l1-1-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-crt-multibyte-l1-1-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-crt-time-l1-1-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-crt-filesystem-l1-1-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-crt-environment-l1-1-0.dll
Dumping info for module C:\Program Files\Listary\api-ms-win-crt-utility-l1-1-0.dll
Dumping info for module C:\Program Files\Listary\CrashRpt1403.dll
Dumping info for module C:\Windows\System32\version.dll
Dumping info for module C:\Windows\SysWOW64\shell32.dll
Dumping info for module C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
Dumping info for module C:\Windows\SysWOW64\wininet.dll
Dumping info for module C:\Windows\SysWOW64\urlmon.dll
Dumping info for module C:\Windows\SysWOW64\crypt32.dll
Dumping info for module C:\Windows\SysWOW64\msasn1.dll
Dumping info for module C:\Windows\SysWOW64\iertutil.dll
Dumping info for module C:\Program Files\Listary\CONCRT140.dll
Dumping info for module C:\Windows\SysWOW64\comdlg32.dll
Dumping info for module C:\Windows\System32\msimg32.dll
Dumping info for module C:\Windows\SysWOW64\psapi.dll
Dumping info for module C:\Windows\System32\winmm.dll
Dumping info for module C:\Windows\SysWOW64\imm32.dll
Dumping info for module C:\Windows\SysWOW64\msctf.dll
Dumping info for module C:\Windows\System32\oleacc.dll
Dumping info for module C:\Windows\SysWOW64\nvinit.dll
Dumping info for module C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\detoured.dll
Dumping info for module C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvd3d9wrap.dll
Dumping info for module C:\Windows\SysWOW64\setupapi.dll
Dumping info for module C:\Windows\SysWOW64\cfgmgr32.dll
Dumping info for module C:\Windows\SysWOW64\devobj.dll
Dumping info for module C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll
Dumping info for module C:\Windows\System32\apphelp.dll
Dumping info for module C:\Windows\System32\uxtheme.dll
Dumping info for module C:\Program Files (x86)\Lenovo\Onekey Theater\ActiveDetect32.dll
Dumping info for module C:\Program Files (x86)\Lenovo\Onekey Theater\WindowsApiHookDll32.dll
Dumping info for module C:\Windows\System32\dwmapi.dll
Dumping info for module C:\Windows\SysWOW64\clbcatq.dll
Dumping info for module C:\Windows\System32\cryptsp.dll
Dumping info for module C:\Windows\System32\rsaenh.dll
Dumping info for module C:\Windows\System32\RpcRtRemote.dll
Dumping info for module C:\Windows\System32\sxs.dll
Dumping info for module C:\Windows\System32\WindowsCodecs.dll
Dumping info for module C:\Windows\System32\EhStorShell.dll
Dumping info for module C:\Windows\System32\propsys.dll
Dumping info for module C:\Windows\System32\ntshrui.dll
Dumping info for module C:\Windows\System32\srvcli.dll
Dumping info for module C:\Windows\System32\cscapi.dll
Dumping info for module C:\Windows\System32\slc.dll
Dumping info for module C:\Windows\System32\ntmarta.dll
Dumping info for module C:\Windows\SysWOW64\Wldap32.dll
Dumping info for module C:\Program Files\Listary\ListaryHook.dll
Dumping info for module C:\Windows\System32\mscms.dll
Dumping info for module C:\Windows\System32\userenv.dll
Dumping info for module C:\Windows\System32\profapi.dll
Dumping info for thread 0x1184
Dumping info for thread 0x1320
Dumping info for thread 0xD70
Dumping info for thread 0xBF8
Dumping info for thread 0x9B4
Dumping info for thread 0x9D0
Dumping info for thread 0x136C
Dumping info for thread 0x1028
Dumping info for thread 0x1260
Dumping info for thread 0x13D0
Dumping info for thread 0xB78
Dumping info for thread 0x12F4
Finished creating dump.
[copying_files]
Error opening file C:\Program Files\Listary\portable.dat.
Finished copying files.
[encoding_video]
Desktop video recording disabled; skipping.
[confirm_send_report]
[compressing_files]
Total file size for compression is 195741 bytes
Creating ZIP archive file C:\Users\Annie\AppData\Roaming\Listary\CrashRpt\0c9789c9-327e-43d8-afe4-b4b5c26df819.zip
Compressing file Preferences.json
Compressing file crashdump.dmp
Compressing file crashrpt.xml
Compressing file portable.dat
Couldn't open file C:\Program Files\Listary\portable.dat
Calculating MD5 hash for file C:\Users\Annie\AppData\Roaming\Listary\CrashRpt\0c9789c9-327e-43d8-afe4-b4b5c26df819.zip
Finished compressing files...OK
[end_compressing_files]
[sending_report]
[sending_attempt]
Sending error report over HTTP...
Preparing HTTP request data...
Calculating size of data to send.
Opening Internet connection.
Connecting to server
Opening HTTP request...
Sending HTTP request...
Ending HTTP request...
Reading server response...
Server response code: 200
Server response body:200 Success.
Assuming legacy method of determining delivery status (from HTTP response body).
Error report has been sent OK!
[status_success]

【求助】win7 64位 v5.00.2410启动后假死
#2

Try to delete C:\Users\Annie\AppData\Roaming\Listary\UserData\DiskSearch.db and start again.


#3

I checked the folder and there’s no such file in it. Only four files:

History_v2.sqlite
History_v2.sqlite-journal
listary_log.log
Preferences.json

I upload the dump. Hope it helpful

crashdump.dmp (192.0 KB)


#4

Thanks for the dump file. Unfortunately I still can’t address the issue :frowning:


#5

What a bad news :sob:


#6

Crashes are usually helpful when the item is reproducible. If it’s happening consistently, channing would be more able to track it.